Frequently asked questions
Everything you need before you set off
Walk lengths, meeting points, booking, refunds and what happens when the weather turns.
Most walks last for about 90 minutes, although City Centre Highlights lasts for 60 minutes. Street War Memorials and A Round With Sam Ryder can take up to two hours.
- All St Albans City walksOutside the St Albans Museum + Gallery in St Peter's StreetAL1 3DH
- The People Who Built St Albans, Explore St Peter'sThe War Memorial by St Peter's ChurchAL1 3HG
- Discover Harpenden, Haunted HarpendenThe War Memorial on Harpenden GreenAL5 4ES
- Discover RedbournThe car park on the Common by the cricket pavilionAL3 7DB
- Roman City Revealed, St Michaels & Fishpool StreetOutside the Roman Museum in Verulamium ParkAL3 4SW
- Discover WheathampsteadThe East Lane public car park at the rear of the BullAL4 8SB
- Discover SandridgeThe Spencer Meadow Car Park beside the village hallAL4 9DD
Yes, by clicking on the link to the TicketSource site, and selecting the walk you wish to buy places for. Walks are £10 per person. Please note that Roman City Revealed incurs an additional cost of entry to the privately-owned Roman Theatre.
No, there is no reduction for children, although children of 11 and under can accompany parents or family members free. However, this does not apply to Ghost walks – see the Guided Walks Calendar.
We do not give refunds if the walk is scheduled to start within 48 hours of the request. If your walk is due to start in more than 48 hours, contact us via the TicketSource site and a refund will be issued. You can expect to receive slightly less than you originally paid because a small proportion is retained by TicketSource.
Yes, that is possible, as long as the request is submitted before the start time of the walk on the original date. Please contact us with the date and title of the new walk. Please note that, once a booking has been exchanged for a new date, it cannot be subsequently exchanged or refunded.
Yes, unless it would be unsafe to lead a walk, such as when the pavements are icy. The walk will also be cancelled when the Met Office forecast temperature is expected to reach 30 degrees or higher when the walk is scheduled to take place. In these circumstances, all customers will be contacted before the walk takes place, using the customer details you have entered with TicketSource. This website and social media will also be updated.
No, the carer can come free of charge.
Yes, as long as it is well-behaved.
No, our guides are not qualified to guide in any language other than English.
Ready to walk with us?
Public walks are £10 per person and must be booked in advance through TicketSource. Private groups can pick any walk or talk on any date.